CHARLESTON — Communications complaints topped the list of consumer issues received by the state attorney general’s office.
West Virginia Attorney General Patrick Morrisey announced the top consumer complaints received in 2019 from Barbour, Harrison, Lewis, Marion, Mineral, Monongalia, Preston, Randolph, Taylor, Tucker and Upshur counties.
“Our office is charged with protecting consumers from a myriad of different types of scams and predatory business practices,” Morrisey said. “These consumer complaints come in all shapes and sizes. Our Consumer Protection Division diligently reviews each complaint and works vigorously to bring each one to a just resolution.”
The list is assembled from written consumer complaints filed with the Consumer Protection Division. The tally does not include phone calls from consumers who did not follow up with a written complaint. It also does not include reports of scams.
The 2019 top complaint categories for north-central West Virginia were:
-Internet services
-Used vehicle repairs
-General sales
-Roofing
-Telephone services
-Satellite equipment and service
-Cell phone devices and services
-Collection agencies
-Hospitals and clinics
Communications complaints, up from second last year, ranked as the top consumer issue statewide, accounting for nearly a fifth of all complaints filed. Automotive and motor vehicle issues fell to second statewide, followed by home repair and remodeling services.
The attorney general encourages consumers to educate themselves about their rights and responsibilities so they do not
