The West Virginia Public Service Commission on Wednesday asked garbage haulers in the state to offer “alternative assistance to customers.”
“If harsh conditions and ice prevent the companies from safely making garbage pickups in certain difficult to reach or hilly areas, the commission is asking haulers to park a truck with a driver at a spot near the missed garbage pickup routes,” the PSC wrote in a press release.
The PSC said haulers should notify customers of the availability of this service by calls, texts, email or Facebook and the trucks should start being made available by the end of the week.
The request is coming as the commission hears from customers who’ve been without garbage service for more than one week and in light of the potential for continued difficult weather conditions.
“The truck should be available for an ample amount of time to allow customers of that route to come to the location, and with proof of being a customer in good standing, dispose of trash that normally would be picked up by the hauler,” the PSC stated.
Republic Services told The Dominion Post said it will adhere to the PSC’s guidelines while working to restore service across all routes.
“We are identifying alternative drop points and establishing temporary rural locations to accommodate our most impacted customers,” a Republic spokesperson said. “As we navigate these obstacles, we appreciate our customers’ patience and understanding. We will maintain direct communication with our customers throughout the week, providing timely updates as the situation evolves.”
