In response to the coronavirus pandemic, Dominion Energy has announced a moratorium on service disconnections, as well reconnections for those who have been previously disconnected for nonpayment.
In a release on its site, Dominion Energy writes the following:
“We will not shut off your power for nonpayment.
“People rely on us to meet critical needs, and they should not have to worry about losing service during this critical time. We have suspended all service disconnections as individuals, families, businesses and communities pull together to meet our collective needs. We know the communities we serve rely on us to provide an essential service. We remain committed to providing reliable energy service 24-7.
“We are reconnecting residential customers whose services were shut off.
“If your service was previously shut off for nonpayment, please contact us and we will work with you to restore your service.
“We are here to help.”
The company asks that customers who usually pay their bills in person instead use other options, including online payment, payment by mail, credit or debit payment by phone or automatic payment by bank draft.
Those facing financial difficulties should contact Dominion Energy to ask about short-term payment extensions and long-term payment assistance.
Customer service representatives can also offer advice on lowering costs.
For those customers who face severe financial strain, the company does offer energy assistance, and service workers will continue responding to emergencies.
If you lose service or have an emergency, report it online via the site’s Outage Center page or by calling. For updates and other important information, you also can follow the company on Facebook, Twitter, and Instagram.
Dominion Energy is committing $1 million to coronavirus relief efforts.
The funds will support national organizations, such as the American Red Cross, as well as various local organizations.
“As circumstances surrounding the pandemic change, we are evaluating the measures we have put in place and carefully weighing further steps. We are coordinating our response with federal, state, and local officials and following the guidance of the Centers for Disease Control and other agencies,” the statement reads.
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